Returns & Refunds

At SpaCorp FZCO (“SpaCorp”, “we”, “our”, or “us”), customer satisfaction is important to us. This Returns & Refunds Policy explains the conditions under which products may be returned or refunded.

Return Eligibility

Customers may request a return if:

• The product was received damaged or defective.
• The incorrect product was delivered.
• The return request complies with applicable consumer protection laws in the United Arab Emirates.

To be eligible for a return, the product must be:

• ⁠Unused and in its original condition.
• Returned with original packaging and accessories where reasonably possible.
• Accompanied by proof of purchase.

Non-Returnable Items

Unless required by applicable law, the following items are geProducts made to order or customized for the customer.

• ⁠Products that have been installed, assembled, or modified after delivery.
• Products damaged due to misuse, negligence, improper installation, or unauthorized repairs.
• Clearance or final sale items where expressly stated.

Return Request

If you wish to request a return, please contact us as soon as reasonably possible after receiving your order.

Your request should include:

• ⁠Order number.
• Description of the issue.
• Supporting photographs where applicable.

Our team will review your request and provide further instructions.

Refunds

Where a refund is approved, it will generally be processed using the original payment method. Processing times may vary depending on your payment provider or financial institution. Shipping charges and installation fees may not be refundable unless the return results from our error or a defective product.

Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong item, please notify us promptly after delivery. We will review the issue and, where appropriate, arrange a replacement, repair, or refund.

Exchanges

Exchanges may be offered at SpaCorp’s discretion and subject to product availability.

Contact Us

For any questions regarding returns or refunds, please contact:

SpaCorp FZCO
Dubai, United Arab Emirates

Email: [your email]
Phone / WhatsApp: [your phone]

Last updated: June 2026